Example Corporation of Scotland Services Enterprises (ECOSSE)

2000 Leadership and Customer Service Climate Survey



Please Enter your password:


1.Please indicate the NAME of the manager that you will be rating (click on the down arrow immediately below, then scroll down to find the manager, and then highlight his/her name):


By selecting the manager whom you will be rating, we will be able to ensure that the right manager gets feedback from the group of staff reporting to him/her.  Thank you.

The next two items tell us something about you, so that we can make group comparisons (for example, men vs. women) to determine whether or not we have any unexpected group differences in observations about ECOSSE. 


2. How long have you worked for ECOSSE?
less than one year 1-2 years 3-4 years 5-6 years
7-10 years 11-16 years more than 16 years  

3. Your sex: male female


Now we present several items that ask you to rate your manager. Please rate your manager based on your own observations, not on what others have said.


4. To what extent does your manager provide direction and define priorities?
Not at all To a little extent To a considerable extent
To a great extent To a very great extent Does not apply

5. To what extent does your manager make clear, sound, timely decisions?
Not at all To a little extent To a considerable extent
To a great extent To a very great extent Does not apply


Thank You.  The above items involved your perceptions of your manager's leadership performance.  Your manager will get feedback from two sources -- his/her boss and subordinates.  We will compare these patterns of responses to the manager's own self-assessment and help your manager develop an individual development plan to address the critical issues identified by his/her boss and subordinates.  Please continue. 


6. In your opinion, how important is the following ECOSSE goal: To ensure that appropriate procedures are followed?

not particularly important a little important of some importance of considerable importance of critical importance

7. In your opinion, how important is the following ECOSSE goal: To improve the quality of delivery of service to our customers?
not particularly important a little important of some importance of considerable importance of critical importance

8. In your opinion, how important is the following ECOSSE goal: To increase the speed of service delivery to the customer?
not particularly important a little important of some importance of considerable importance of critical importance


Thank you. When you have completed the questionnaire, please click the FINISHED button below to save your responses and send them to the researchers. 

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