DrWork on Job Performance Criteria

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Job Performance Metrics

We start with a model of performance that identifies how to measure these aspects of job performance in your organization:

Core task performance refers to the key results or outcomes associated with the set of duties and core tasks that define a particular job. For example, the core task performance of sales professionals may be assessed in terms of units sold and profits on those units.
Job dedication involves self-disciplined behaviors that demonstrate loyalty, commitment, and motivation, such as taking initiative, following rules, and working hard. Some writers label this "organizational citizenship."
Interpersonal facilitation refers to putting people at ease, building and mending relationships, compassion, sensitivity, cooperation, and consideration (i.e., interpersonal effectiveness).
Retention refers to remaining on the job or in the organization.