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Pamela McCaleb, SPHR

• Call centers and telemarketing
• Customer service
• Customer service training
• Performance metrics
• Succession planning
• Compensation
• Employee orientation and training
• HR planning
• Diversity
• HR policies
• Management development
• HR administration (e.g., EEO/AA Reporting)
• Employee relations
• HR start-up
• Organizational change
• Strategy-culture alignment

• Over 20 years of experience, including line and HR positions in the telecommunications, financial services, and airline industries.

• M.A., California State University, Los Angeles, CA.
• B.A., University of Florida, Gainesville, FL.
• Senior Professional in Human Resources (SPHR), Society for Human Resources Management.

Professional Affiliations

• Society for Human Resources Management
• Organization Development Network

Call Pam at 504-231-8239

E-mail Pam (McCaleb@MetricsOne.com)

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