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About Us 

About Us

Metrics One is a consulting firm composed of core principals and a network of associated professionals with experience and expertise in human resources management and customer service management.

• We partner with our corporate clients to enhance the return on investment (ROI) of people processes and practices.  Our emphasis is on leveraging performance metrics for better decisions.  

• We also work with individual clients on career management and professional development with a focus on using meaningful data to guide progress.  

Meet our core team:    

• Barbara Blanchard

• Erich Brockmann 

• Bill Farmer

• Rodger Griffeth

• James W. Logan

• Pam McCaleb 

• Elizabeth Vaden

• Alan Witt

Our values:

• Integrity

• Communication (read our Sunset Policy)

• Customer value

• Customer satisfaction

• High ROI (return on investment)

• Solid research

We have experience in several industries, including:

• Aerospace

• Aviation

• Automotive

• Call centers

• Collections

• Customer service

• Education

• Engineering

• Financial services

• Government -- municipal, state, federal, and defense

• Healthcare

• Information technology

• Law enforcement

• Manufacturing (heavy and light)

• Research and development

• Sales

• Telecommunication

• Transportation

• Unions

More:

• How we work

• Contact us

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