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We offer five suites of services. Click on your preferred
service:
To participate in a scheduled survey,
click on DrSurvey.com.
Contact Support.
About Us
| | Employees
Upward
Feedback Teams
Culture/Change Customers
Example Survey
Welcome to
DrSurvey
Data
and Ideas for Business Relationships
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The right data at the right time can make all the difference in effectively
managing business relationships (e.g., relationships with customers, employees,
etc.).
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We offer conceptually- tested, empirically-valid, and
business-relevant surveys designed to help you meet or exceed your business objectives.
We develop, administer, score, analyze, and report the results of
surveys as dictated by your strategy. We offer several formats, including online, telephone, fax, face-to-face, or
paper-and-pencil administrations.
More importantly, we can help you focus on what the participants are really
telling you. On New Year's Eve, many people make a list of 8-12
resolutions for the new year, all of which are typically forgotten by January
24th. We target the most important 3-5 issues coming from the survey
results, so that you can focus and achieve a high return-on-investment (ROI) from the survey process.
Employee Attitude Surveys (i.e., employee
opinions, job satisfaction, etc.)
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Using surveys to measure employee perceptions and feelings can be a
powerful tool of management, a waste of resources, or even a cause of
turmoil. We can help measure your employees' perspectives on key
issues for a variety of business purposes (e.g., to retain employees,
to increase productivity, etc.).
- Upward Feedback Surveys:
Aligning Managerial Behavior with Business Strategy
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Long ago, a Frenchman allegedly remarked, "You're not a good lover
unless your lover thinks you are." The same can be said of
being a manager -- you're not a good manager unless your boss and employees
think you are. Common sense has been empirically demonstrated by
organizational scientists: Managers rated favorably by their
employees tend to be successful in achieving business outcomes.
We advocate a bottom-line, straightforward, and easy-to-administer approach to helping managers
identify how to enhance their leadership performance.
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Under our DrCareer
umbrella, we also offer more comprehensive management
development services for our individual clients. Under
our DrWork umbrella, we offer programs of leadership
development for our corporate clients.
- Team Performance Profile Survey
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Optimal team performance requires functional team processes
(e.g., decision-making protocol) and practices (e.g., a mix of team and
individual incentives) as well as team members with the needed skills to get
the work done. We can examine core issues identified by research
and enterprise-specific issues identified by you and the team(s) to identify barriers to
success and course-corrections to stay on the path of success.
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Under our DrTeam umbrella, we also offer an
array of team design and development services.
- Strategy-Culture Alignment and Organizational
Change Surveys
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While we can easily spot change in terms of an event
(e.g., arrival of a new executive), most change is gradual but constant.
We can help you with a variety of challenges associated with strategic
shifts and the resulting need for strategy-culture alignment (e.g.,
employee readiness for change, acceptance of management goals, etc.).
- Customer Service Climate and Customer
Satisfaction Surveys
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A recent article in Newsweek asked, "Tired of
Smile-Free Service?" There is even a website
devoted to the concept of the customer never being right.
Maintaining and increasing service levels are significant challenges
facing all of us. We offer both input and output customer service metrics -- customer service
climate and customer satisfaction (mindreading doesn't work).
Click here to see an
example of a DrSurvey.com online questionnaire.
For more information:
or call us at: (504) 231-8239
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